Return and Refund Policy

Thank you for making an online purchase at EasyStore!

To ensure everyone’s rights at EasyStore, there are a few policies to be considered:

General Policies: 

1. Any item is refundable within 7 days from purchase day. The product or item should be sealed and in the same condition it was received. Kindly note that opened items cannot be returned or exchanged.

2. Refunds and exchanges include all products that have a factory defect; however, defective items have to be checked by the dealer first to confirm the issue.

3. Immediate refunds and exchanges are applicable to items that are dead on arrival (DOA).

4. If a purchased item did not match description on the EasyStore website, the customer is given the opportunity to exchange or refund the item within 3 days; provided that the item is still in its original condition.

5. If a product was opened and item description matches what is written on the website, then some items is non-refundable and cannot be exchanged.

6. If a customer wants to exchange or refund an item that is not defective and is unopened, there will be a QR10 delivery fee only.

7. In case a refund was agreed on, the refund will be made using the same payment method used when the item was purchased (Cash, Credit Card) 

Refund or Exchange Process: 

1. The product has to be in the same condition it was delivered. We require the customer to send up 4 pictures from 4 different corners of the box to make sure the item is SEALED and UNOPENED.

2. The customer has the right to exchange the item to get a refund. There will be a 20-riyal exchange fee. (The fees is 10 riyals delivery charge + 10 riyal service fees)

3. Refunds are made using the same payment method the refunded item is purchased (Cash, Credit Card).